[I] can highly recommend him as an expert
- Six Flags

Bruce is energetic, his message right on target and his delivery well versed
- Pratt Medical

Spirit of Excellence

One of the best investments you can make in your company is to invest in the development, motivation and effectiveness of your frontline employees.

Over the past twelve years, Enspiron has provided training and services which have had a very positive impact on improving the quality of service to customers, as well as developing employee effectiveness. Our Spirit of Excellence training establishes standards of service designed to elevate the customer experience while building and investing in employees.

Much of my background stems from over ten years with Walt Disney World, where I was asked to design and oversee service excellence and showmanship training for the Magic Kingdom and Epcot. As part of Human Resources, I developed training on customer service, motivation, leadership, team building and communications for the Disney cast and leadership. We have successfully adapted many of these concepts to the service industry to improve service, morale, attitudes and better serve the needs of customers and each of our coworkers.

Spirit of Excellence is a three-hour training system for every employee and leader in the company. It offers an excellent opportunity to develop people skills and help motivate employees and leaders in their personal as well as professional growth. Key to the success of Spirit of Excellence is the preparation, support and development of leadership to develop and improve their frontline staff. Enspiron also provides training for the leadership team on implementing Spirit of Excellence, communicating effectively, motivation, team building, conflict resolution and coaching others.

Comments from Recent Presentations

"This is the first time in my 18 years here that I felt the company was investing in me!"

"Really an excellent program! Bruce’s enthusiasm is contagious."

"I will take charge of myself and my actions and continually strive to make our company the best it can be."

"I've been a CEO for the past 20 years...this has had a greater impact on our people than any other training we've presented to our employees."

"This is the best seminar I've ever attended! I felt the company was genuinely interested in me and my personal growth. Thank you for today, I really enjoyed it."

A Positive Impact on Your Organization

Improve customer and employee satisfaction
Improve employee morale and attitude
Increase personal pride and productivity
Improve teamwork and communication
Instill passion and purpose in employees
Invest in development of your people

Spirit of Excellence training is designed to improve service, morale and communication within your organization. Employee development and accountability are the primary focus of Spirit of Excellence. Our training challenges employees to take responsibility for their performance and attitudes, stop the excuses and blame and strive to be excellent, both personally and professionally. Numerous employees and leaders have called it the best training the company has ever presented.

Spirit of Excellence is about improving the culture of service to your customers and frontline staff. We will also implement a support system for leadership called Culture of Excellence. Culture of Excellence focuses on creating a climate for excellence, defining accountability and establishing expectations for excellent service. It enables leaders to coach and develop excellence within their staff to improve attitudes, communication, teamwork, morale and productivity throughout the company.

We believe you will be very pleased with the difference Spirit of Excellence will make within your company. In order to see the training in a live setting, we would be glad to come to your city and present a free pilot of Spirit of Excellence to a cross-section of leaders and frontline staff. This will give you an excellent opportunity to evaluate the training without obligation on your part. It is designed to improve service, attitudes, accountability, teamwork, productivity and employee morale. Spirit of Excellence will be an investment in your people and tremendous benefit to your company. Please call or e-mail Enspiron to discuss how Spirit of Excellence can make a difference in your people and organization.