[I] can highly recommend him as an expert
- Six Flags

Bruce is energetic, his message right on target and his delivery well versed
- Pratt Medical

HCAHPS Training

HCAHPS will alter how patients and the public view your hospital and may ultimately decide whether they choose to use your facility. The goal of the new HCAHPS benchmark survey is to measure patients' perceptions of their inpatient care experience, good or bad, at your hospital. In 2007, your HCAHPS scores will be released to the public and the media through the Hospital Compare web site. The outcome of the 27-item survey will be largely influenced by the quality of your hospital's caregiver-patient interactions. For example, were staff members viewed as being respectful, timely and compassionate?

Enspiron's HCAHPS Advantage

Enspiron's frontline staff and leadership training focuses on both service excellence and the successful management of patient perceptions about their experiences. As we know, the patient's perception of experience is his or her reality. Our training applies time-tested Disney "defining moment" service principles to equip your staff with the most powerful tools for creating guest satisfaction. As a result, you can expect a significant increase in favorable patient impressions, increased brand loyalty and higher HCAHPS scores.

Applying Disney Principles Gives You a Powerful Edge

Bruce Loeffler, Enspiron's Managing Director, spent ten years with Walt Disney World, where he developed and oversaw their service excellence and showmanship training for the Magic Kingdom and Epcot. He also designed special training for the Disney Cast on personal motivation, effective communication, teamwork and service leadership.

No Cost HCAHPS Trial Seminar: A Limited Time Offer

Enspiron's "Spirit of Excellence" training is focused on preparing your frontline staff and leadership team in advance of the surveys. In order to showcase our "HCAHPS Advantage" Seminar, in February of 2007 we will be offering a pilot seminar to hospitals across the country at no cost to your hospital.

This will provide an excellent opportunity for the healthcare community to become acquainted with Enspiron's training. Discover first-hand the benefit to your hospital without obligation of any kind. Call or e-mail Enspiron today for more information about this special limited offer.

Conclusion

Our HCAHPS training will prepare and condition your staff and leadership team to achieve excellence, both personally and professionally, so you can attain the high patients' satisfaction scores you expect!