Customer Service Training


Customer Service Training Programs
Customer Service Training Hospitals
[I] can highly recommend him as an expert
- Six Flags
Bruce is energetic, his message right on target and his delivery well versed
- Pratt Medical
Customer Service Testimonials
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Customer Service Training Programs


Providing exceptional customer service is the most cost-effective way to invest in the long-term growth of your company. Our training programs will teach your employees what you expect and demonstrates your support in their development. Happy customers and satisfied employees are the key to good customer service. Enspiron assists hospitals and large business (see list) in improving customer service through corporate training programs, ranging from one-day seminars to year-long programs.

Keys to Good Customer Service


Employees who are engaged and believe in their work and company deliver better customer service than those who are apathetic. Keys to customer service include making sure employees:
  • have a positive attitude and are friendly
  • have a desire to put others first
  • feel a sense of being part of a team
  • have clear, effective communication
  • feel supported and understand your expectations
  • take pride and ownership in their work
  • get along with customers and co-workers
Enspiron works with leadership and frontline staff to improve each of these areas. We help your company create a culture of excellence by encouraging your staff to improve personally as well as professionally. Employees who attend customer service training feel supported and will provide good service. Customer service excellence will positively affect relationships both inside and outside your company.

Disney and Customer Service


If you have ever experienced a Disney theme park, you know they have a different attitude. Their key to good customer service is to treat everyone as a guest. Bruce Loeffler, president of Enspiron, spent 10 years with Walt Disney World, where he developed customer service training programs for Epcot Center and the Magic Kingdom Bruces' training had such an impact that it was rolled out to other Disney divisions.

Using his Disney experience Bruce created Enspiron in 1998 to provide customer service training programs to hospitals and other businessess. Enspiron's goal is to improve your employees motivation, people skills and productivity. Which will allow for a higher level of customer service.

Customer Service Corporate Training


Customer Service Training is about investing in your people and maximizing their talent, not only for the benefit of the company but for the benefit of employees on a personal level. Enspiron exists to challenge, inspire and develop employees and to work with leaders to support and develop the best in each employee, enabling them to be effective and successful.